Terms & Conditions

These Terms govern your use of the Nokk app and website, operated by Grandhosting Ltd (“Nokk”, “we”, “us”). By creating an account or using the service, you agree to these Terms.

Eligibility

Nokk is only for legitimate, registered businesses. You must provide accurate business details, including a valid VAT number, and may be verified against the EU VAT registry before you can transact. We may refuse or revoke access at our discretion to protect the network.

The service

Nokk connects businesses so they can source urgently-needed supplies from one another. We provide the platform that matches needs with nearby businesses and enables coordination. We do not supply, sell, warehouse, deliver, or take ownership of any goods.

Transactions are between businesses

Any agreement, sale, price, payment, delivery, quality or return is solely between the two businesses involved. Nokk is not a party to those transactions and is not responsible for the goods exchanged, the conduct of any business, or the outcome of any deal. You are responsible for complying with all laws applicable to your business, including food safety, licensing and tax.

Fees

During the pilot phase, Nokk is free. There is no subscription, the commission rate is 0%, and no payment details are required.

After the pilot ends, a commission becomes payable by the selling business only, and only on deals that are accepted and completed through Nokk. Posting a request, receiving offers, chatting and declining are never charged. If you do not sell, you pay nothing.

• The commission rate applicable to your business is shown in your dashboard and is fixed at the time you join. Businesses joining during the founding period keep their rate for as long as their account remains continuously active.
• If an account is cancelled and later reactivated, the rate then current applies; a previously held founding rate does not carry over.
• Commission is calculated on the value of the accepted offer — the agreed price per unit multiplied by the quantity requested. Because partial fulfilment is normal, the figure shown when an offer is accepted is an estimate; the invoice reflects what was actually supplied, and you can tell us if it differs.
• Your rate, and any per-deal cap that applies to it, are always shown in your dashboard before you accept an offer. We will never invoice a rate you have not been shown.
• We will give you 30 days’ written notice by email before any commission first becomes payable, and before any increase to your rate. If you do not accept a change, you may cancel before it takes effect and owe nothing further.

Nokk is established in Cyprus. Where you are a VAT-registered business in another EU member state and have supplied a VAT number we can validate, invoices are issued without VAT under the reverse-charge mechanism and you account for VAT in your own country. Where a valid VAT number is not available, VAT may be charged at the applicable Cypriot rate.

Nokk does not process payments between businesses. Commission is invoiced separately by us; the price of the goods themselves is settled directly between you and the other business.

Your responsibilities

• Keep your account details and business information accurate and up to date.
• Only offer goods you are lawfully entitled to sell or share.
• Communicate honestly and honour the deals you agree to.
• Do not misuse the service, impersonate others, or post unlawful, false or harmful content.

Ratings & content

You are responsible for the content you post, including messages, photos and ratings. Ratings should be honest and fair. We may remove content or suspend accounts that breach these Terms.

Objectionable content and abuse

There is no tolerance for objectionable content or abusive behaviour on Nokk. You must not send, post or upload anything that is threatening, harassing, hateful, defamatory, obscene, fraudulent, or otherwise objectionable, and you must not use the service to harass another member.

Every member can report content and block another business from within the app, on a business profile or in a conversation. We review every report within 24 hours. Where a report is upheld we remove the content and may suspend or permanently terminate the account responsible, without refund and without notice. Blocking is immediate and does not depend on our review: a blocked business can no longer make you offers or send you messages.

Reports can also be sent to support@nokk.gr.

Availability

We aim to keep the service running reliably but provide it “as is” without warranties, and we do not offer a guaranteed uptime level. We may change, suspend or discontinue features at any time. Where we plan maintenance that will interrupt the service, we will give notice in the app where it is reasonably possible to do so.

Your data, and getting it back

You keep ownership of the content and product data you put into Nokk. You grant us the licence needed to operate the service — to store your content, show it to the businesses it is meant for, and back it up.

You can ask us at any time for a copy of your data — your stock, requests, offers and deal history — in a structured, machine-readable format, by writing to support@nokk.gr. We provide it within one month and at no charge. How we handle personal data is set out in our Privacy Policy, which forms part of these Terms.

Business users only

Nokk is offered exclusively to businesses acting in the course of their trade. It is not a consumer service, and consumer-protection rights — including the 14-day right of withdrawal for distance contracts — do not apply. If you are not acting as a business, you may not use Nokk.

Limitation of liability

To the maximum extent permitted by law, Nokk is not liable for any indirect or consequential loss, or for losses arising from transactions between businesses, unavailability of the service, or reliance on other users. Nothing in these Terms limits liability that cannot be limited by law.

Termination

You may cancel at any time from your dashboard. Cancelling pauses your account: billing stops, your business stops receiving and appearing in requests, and your listings, product feed and history are retained so you can reactivate later without setting anything up again.

You cannot cancel while you have an accepted deal that has not yet been completed or cancelled — the other business is relying on you. Complete or cancel it first.

A paused account is deleted after 12 months of continuous inactivity. We will email you before that happens. You may also delete your account and data immediately at any time from the app, which is irreversible.

We may suspend or terminate access if you breach these Terms or to protect the network and its users. Any commission already invoiced remains payable.

Governing law

These Terms are governed by the laws of the Republic of Cyprus, and any disputes are subject to the exclusive jurisdiction of the courts of Cyprus, without prejudice to any mandatory statutory protections.

Changes

We may update these Terms. Material changes take effect 30 days after we notify you in the app or by email, and you may cancel before then if you do not accept them. Continued use after that date constitutes acceptance of the revised Terms. The date at the top of this page always shows the current version.

General

If any provision of these Terms is found to be unenforceable, the rest continues to apply. Our failure to enforce a provision is not a waiver of it. You may not transfer your rights under these Terms without our written consent; we may transfer ours to a successor of our business, on notice to you.

These Terms, together with the Privacy Policy, are the entire agreement between us and replace any earlier version.

Contact

Grandhosting Ltd, Lordou Vyronos 36, 1096 Nicosia, Cyprus — registration number HE 488909, VAT CY60338088T. support@nokk.gr